Hi
We have a QMS system named Trackwise that uses Crystal Reports. Now we have this problem that Crystal Reports crashes 1 time very day. The output of the logfile is as hown below.
It's an Windows 2008R2 server and this runs SAP Crystal reports 2013 SP5 and Sap Crystal Reports Server 2013 SP5 OEM. On this server als Trackwise is installed with Tomcat webserver.
translate exception
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Process ID: 00001E80
Thread ID: 00001A14
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 73736F84 01:00055F84 C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL
Registers:
EAX:00000000
EBX:1FF017C0
ECX:F50104B6
EDX:73736F51
ESI:F50104B6
EDI:75BA4F70
CS:EIP:0023:73736F84
SS:ESP:002B:00184A58 EBP:0D5CEEC0
DS:002B ES:002B FS:0053 GS:002B
Flags:00010206
Call stack:
Address Frame Function SourceFile
73736F84 00184A60 0001:00055F84 C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL
01DBE3BD 00184AEC 0001:0006D3BD D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
0065004E 00184B30 0001:0003F04E D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\libOCASecurityw-4-0.dll
01DBE4D1 00184B3C 0001:0006D4D1 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
01DBE580 00184B68 0001:0006D580 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
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Local Variables And Parameters
Call stack:
Address Frame Function SourceFile
73736F84 00184A60 0001:00055F84 C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL
01DBE3BD 00184AEC 0001:0006D3BD D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
0065004E 00184B30 0001:0003F04E D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\libOCASecurityw-4-0.dll
01DBE4D1 00184B3C 0001:0006D4D1 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
01DBE580 00184B68 0001:0006D580 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll