Strange problem. Some users which are using Rich Client are reporting slow performance when refreshing reports. Normally it takes a few seconds to refresh this report and now it takes 15 minutes for normal users in Rich Client.
I tried to reproduce it:
- In Rich Client logged in as Administrator the query runs fast
- In BI Launch Pad logged in as Administrator the query runs fast
- In BI Launch Pad logged in as <normal user> the query runs fast
- In Rich Client logged in as <normal user> the query runs slow
All tested this on the same machine logged in as the same windows user.
ODBC connection is set to Windows Authentication, but also when set to SQL authentication it runs slow in the case I mentioned above.
We think it maybe has to do with user rights in BO, because when I add this <normal user> to 'Administrators' group, the query runs fast.
Do you guys have any advice on things I can check? Is there an 'Access Right' that causes slow performance? Or any other setting?
We are using BO4 SP4 Patch 12. Universe is single sourced UNX with no row right restrictions.