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Whitescreen on Instance history page

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Hi,

 

We are having issue with web intelligence reports to see Instance History in BI Launch Pad and CMC. However we could see the instance history intermittently and most of the time it has disappeared in quite sometime and few of the user is having issue consistently even they have sufficient rights to see the instance history . can you please suggest us to resolve this issue? We are facing this issue with all the browsers (IE version 8, FireFox,Chrome).

 

Environment :BI4 SP5 Patch4

 

Screenshot attached: Ref attachment section


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