When I try to invoke/ run Crystal Reports 2013 on Windows 7 SP1 platform, the software crashes or ends up abruptly with the following messages in the event log. This is a new installation on a windows 7 environment. Any ideas or solution to address this issue. Please let me know.
Thanks
Srini S
Faulting application name: crw32.exe, version: 14.1.4.1327, time stamp: 0x537bc968
Faulting module name: crw32.exe, version: 14.1.4.1327, time stamp: 0x537bc968
Exception code: 0xc0000005
Fault offset: 0x00028c68
Faulting process id: 0xb4c
Faulting application start time: 0x01cfef0590d24875
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: d122da23-5af8-11e4-89b0-005056ad3c7c
=============
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: crw32.exe
P2: 14.1.4.1327
P3: 537bc968
P4: crw32.exe
P5: 14.1.4.1327
P6: 537bc968
P7: c0000005
P8: 00028c68
P9:
P10:
Attached files:
These files may be available here:
C:\Users\Administrator\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_crw32.exe_5815db76438fc3adef86c8cf6716fed11930513b_0b6983bf
Analysis symbol:
Rechecking for solution: 0
Report Id: d122da23-5af8-11e4-89b0-005056ad3c7c
Report Status: 0
==================
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN
60 WHERE TargetInstance ISA "Win32_Processor"
AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected
