Newbie here! Hopefully this is the correct location to ask this question. If not please direct me to correct location. Anyway I recently upgraded our Windows Server 2008R2(6.1) system from 4.1SP02P03 to 4.1SP04P03 due to corporate push if IE11. Prior to the upgrade I had 0 system issues with Dash Boards. Everything ran with zero problems. After the upgrade I am getting random dashboard errors that I have no clue how to diagnose. The error description thrown is:
while trying to invoke the method com.businessobjects.sdk.core.server.IServer.getServerContext() of a null object returned from com.businessobjects.rebean.wi.impl.services.DocumentInstanceManagementServiceImpl.getServer(com.businessobjects.sdk.core.context.IContext, com.businessobjects.rebean.wi.model.engine.IDocumentInstance)
This error is not repeatable in that it occurs randomly. By this I mean that my dashboards will run for 12-24 hours then bam, the error pops up. The problem is not specific to any one DB. The Dashboards are being run off of the platform from InfoView, on user desktops as .swf and as kiosk style from power point shows. The dashboards are connected via qaaws to cached webi report instances. The reports run typically every two minutes. All of the reports are completing successfully with zero failed instances. As mentioned above prior to the upgrade I had no issues. The dashboards would run weeks at a time with no maintenance or intervention what so ever. Where might I start digging. I am a part time system administrator as I have a day job as well! I have searched all BI platform and tomcat logs and don't see anything that points to a smoking gun. Any help would be appreciated. Thank you, George
