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windows AD authentication hanging then fails

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Hello,

 

I'm in the process of setting up Windows AD and SSO, authentication and I'm at the stage where I should be able to login to the BI launchpad using Windows AD. However after I login, the process hangs and then fails with the following message.

 

windows_ad_error_msg.jpg

 

I made sure that I completed the following before trying to login:

 

(taken from page 276 of the BOE Admin guide 4.1)

 

• created a service account on the domain controller for the BI platform.

• verified that the HTTP service principal names (SPN) have been added to the service account.

• successfully mapped AD user groups into the BI platform.

• tested AD credentials on the CCM.

• created, configured, and tested the required configuration files for your web application server.

• the application server's Java settings have been modified to load the configuration files.

 

I have checked the Tomcat logs but don't see anything that stands out.

 

Can anyone recommend trouble shooting steps for this stage?

 

Appreciate the help.

 

Paul


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