Hello all!
I am currently in the process of migrating our BI environment from XI 4.1 SP5 to BI 4.1 SP4. New in this version is the Crystal Reports Configuration application. When configuring that application, I took a look at all the printers on the XI 3.1 server and created them both on the server and within the Crystal Reports Configuration application, printer name is the same as printer connection. In XI 3.1, however, a user can type in the printer name however they wish (all uppercase, lowercase, or mixed), whereas in new version, they select from a list.
I tried printing to a few of them with success.
My question is around recurring instances that are set to print to a specified printer. We have around 1000 reports scheduled on a recurring basis to printers in the old environment. When migrating over the instances, several of them get stuck in a running state on the new server, despite the printer driver and network printer being installed. The only way to get them to run is to reschedule them and select the printer from the dropdown. I am thinking that the printer name has to be exact but am not sure...
Question:
Does the printer referenced in the XI 3.1 instance have to match EXACTLY the printer defined in Crystal Reports Configuration in order for it to run after being migrated?
For example:
XI 3.1 printer: \\cheops1\icuprint1
BI 4.1 printer: \\CHEOPS1\ICUPRINT1
causes the report to hang.. rescheduling the report and choosing the printer from the dropdown works...
I would like to get a sense of if we have to reschedule all our instances to match printer name before migration else we will have many reports that will not run upon Go Live.
Any help would be greatly appreciated.
Thank you in advance for your time and assistance,
Justin