Hi All,
We have seen severe performance issues with InfoView in SAP BO 3.1 Service Pack 5.
Below are some of the issues, our users are facing:
1. After entering the credentials in InfoView, sometimes it takes more than 3 mts to validate the credentials. Other times, the process happens pretty quickly like under a minute. So, not sure how to troubleshoot this.
2. After validation, sometimes the directory structure to load in InfoView takes more than 2 mts or so.
Please note, we have maximum of 3 - 4 users running the reports simultaneously and we have 5 user license. The reports are developed in Crystal Reports.
Not exactly sure, how to troubleshoot this. I will shortly post our server configuration, so you can give some recommendations.
Are there any general guidelines which we need to follow in order to improve the InfoView performance.
I would be grateful, if someone can guide me on this.
Thanks.