BI4 View Mode Takes 10 mins to load

Hello Experts,

We have BI4.1 SP5 FP3 on Windows Server 2012 R2 and Tomcat's Web Application Server on another Win Server 2012 R2.

When we right click any document in BILaunchPad (either webi, crystal, excel doc, word doc or links) and select "VIEW", it takes like 10 mins to load the page. All other functionalities like modify and schedule seems to be working fine. The view mode works fine once it gets loaded but it takes like 10 mins to load. I have been working with SAP from the past two weeks with no results yet.

Any thoughts what I should do to fix this issue?

Appreciate your help.

Thanks,

ilyas