Hello experts,
We have upgrade our BO Production from 4.0 to 4.1 SP 5 Patch 6. After upgrade only one Crystal server with service Report application server is not starting.
I have analysed the logs and gives below error
The viewer could not process an event. An error occurred while creating a subprocess in the processing server. [RCIRAS0604] ---- Error code:0 [CRWEB00000119]
2015-07-10 17:24:01 com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. An error occurred while creating a subprocess in the processing server. [RCIRAS0604] ---- Error code:0 [CRWEB00000119] at com.businessobjects.report.web.shared.WebReportingException.throwWebReportingException(WebReportingException.java:71) at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1470) at com.businessobjects.report.web.WorkflowController.doEventProcessing(WorkflowController.java:373) at com.businessobjects.report.web.WorkflowController.doLifecycle(WorkflowController.java:275) at com.businessobjects.report.web.WorkflowController.doAsyncLifecycle(WorkflowController.java:108) at com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater._processHttpRequest(CrystalReportViewerUpdater.java:61) at com.crystaldecisions.report.web.ServerControl.processHttpRequest(ServerControl.java:345) at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doUpdate(CrystalReportViewerServlet.java:206) at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(CrystalReportViewerServlet.java:194) at javax.servlet.http.HttpServlet.service(HttpServlet.java:646) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110) at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46) at com.businessobjects.bip.core.web.filter.BrowserRenderingModeFilter.doFilter(BrowserRenderingModeFilter.java:32) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235) at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197) at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:763) Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: An error occurred while creating a subprocess in the processing server.---- Error code:-2147217395 [RCIRAS0604] Error code name:serverProgrammingError at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:120) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.SendRequestHelper.sendRequest(SendRequestHelper.java:141) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.sendRequest(CacheReportSource.java:1796) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.getPromptParameterFields(CacheReportSource.java:1475) at com.businessobjects.report.web.shared.ParametersHelper.getParameters(ParametersHelper.java:141) at com.businessobjects.report.web.state.ViewerState.fetchParameterFields(ViewerState.java:4363) at com.businessobjects.report.web.state.ViewerState.applyUserDefinedParameters(ViewerState.java:4430) at com.businessobjects.report.web.component.ViewerContainer.applyUserDefinedInfos(ViewerContainer.java:1369) at com.businessobjects.report.web.event.PageListener.updatePage(PageListener.java:118) at com.businessobjects.report.web.event.UpdatePageEvent.processListener(UpdatePageEvent.java:47) at com.businessobjects.report.web.event.ViewerBroadcaster.broadCastEvent(ViewerBroadcaster.java:136) at com.businessobjects.report.web.event.ViewerBroadcaster.broadcast(ViewerBroadcaster.java:110) at com.businessobjects.report.web.event.EventQueue.processEvents(EventQueue.java:53) at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1457) ... 52 more
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have followed the notes: 1387933, 1473592 and blogs. But did not get any success so far. Anyone got an idea?
Thanks for the advice.
Regards,
Mohit