We are using a custom build java web application where users click on the report to schedule it to pdf or excel. Once scheduled, the report is sent to the CMC Scheduler to generate a pdf and send the output link using an open doc. Generally it works well but in some occasion it fails as it hangs and does not process the schedule. I get the below error:
[ERROR] [com.crystaldecisions.sdk.occa.managedreports.ras.internal.CECORBACommunicationAdapter]
CECORBACommunicationAdapter.request() DTSRequestPackage.dts_request_abuse
exception -
IDL:img.seagatesoftware.com/OCA/OCAsa/DTSRequest/dts_request_abuse:1.0
Version using: SAP BI4.1 SP01
Windows OS used for BI
Linux OS used for Java Web Application
Seems like something is broken between CMC and Web app but unable to figure out what exactly.
Thanks