Hello All
Until recently, I've been able to make the following query, which usually takes less than 5s...
SELECT
SI_NAME,
SI_OWNER,
SI_STARTTIME,
SI_ENDTIME,
SI_STATUSINFO,
SI_SCHEDULEINFO.SI_MACHINE_USED
FROM CI_INFOOBJECTS
WHERE SI_INSTANCE= 1
AND SI_SCHEDULE_ST >= '2015.02.10 00:00:00'
Order by SI_STARTTIME DESC
However, we had an issue recently where I couldn't RDP into the Crystal Enterprise ver 10 server and so we had to reboot.
Now, whenever I use Query Builder, it keeps giving me:
The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout.
I've asked our IT folks and they haven't updated/changed anything recently.
So, short of changing the time out script, what else could be the issue where the query should take less than 5s, but now is taking forever?? I looked into the Event Viewer for Windows and I see alot of the following when I clicked on the Crystal_WebCompServer Source with Category Performance...
The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout.
I also see the following when I clicked on the Source of WebCompServer with Category Web Component Server where every 2 hrs, it shows
Error message: The user account has been disabled..
How do I go about troubleshooting this?
Any assistance is greatly appreciated.
thx
jeff