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How to connect universe in SAP Dash Board 4.0 ( unknown error)

hello

 

recently, i had a problem with Sap Dash board 4.0 Tool.

 

I am using SAP BO 4.0 and SP4 and Dashboard 4.0 SP4 when I click the Addquery option in dashboard it will take to the next level for selecting Universe.

But when I select a Universe and click next button i am getting "Unknown Error" and nothing is dispalyed.

 

I confirm that Dashboard 4.0 patch have to be equal to SAP BO Patch in another SAP Community Network Document.

 

but, As you know, Dashboard 4.0 patch equal to Dashboard 4.0 patch. ( SP4)

 

 

 

Could you help what might be the reason for this error.

Regards,

 

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